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EDURANKA PRIVATE LIMITED, operating under the name of EDURANKA, is a popular brand that provides guidance to prepare for General Competitive Examinations and Premedical Exams i.e, NEET etc.
These Terms and Conditions of Use (hereinafter Terms of Use) pertains to the services made available at https://www.eduranka.com (hereinafter "Eduranka Website"). The Eduranka Website and Learning App, on which the services are availed, will be hereinafter collectively referred to as Platform. We request you to read the Terms of Use thoroughly, before using the Platform as it governs your use of the Platform and any other applications, products, websites and services owned and managed by the Company.
For the purpose of this Terms of Use, wherever the context so requires Your, You, Yourself or User shall mean any natural or legal person who browses the Platform or has agreed to become a Subscriber to the services available on the Platform, by providing login credentials while registering on our Platform as a Subscribed User (defined in Clause 2.1) using the Computer/Mobile/Tablet or/and other devices or systems.
The term We, Us, Our shall mean Eduranka Private Limited the Company.
We reserve the right to amend the Terms of Use at any time, which shall be updated on this page, regularly, so that you are always aware of the latest developments in the Platform. In case of any changes or updates, we shall endeavour to notify You of such changes at the earliest. Nevertheless, please ensure that You read our Terms of Use and any updated version thereof before proceeding to use the Platform or the Services, as the case maybe. The Terms of Use is subject to be amended without prior notice and it is your duty to be apprised of the same.
This Terms of Use applies solely to Our Platform. We state that this Terms of Use is not applicable to other such similar or related Platform and the Terms of Use of other Platforms and websites may vary, accordingly we are not responsible for the Terms of Use of other such Platforms.
Please be informed that as a user you are using our services and hence, trust us. Therefore, it becomes pertinent that we are able to provide you with the best quality services with minimal effort. We endeavour to ensure that every user experience is smooth and hassle-free. These Terms and Conditions of Use, guide user behaviour and in the process lay down certain parameters and guidelines, which would be beneficial to both, you and us, the Company.
If You use the Platform and wish to avail Services by creating a User account, You may be required to submit your phone number and/or email ID and choose a password which will be the only set of credentials, on the basis of which You will be granted access to the Platform and its Services. You are responsible for maintaining the confidentiality of Your password and other credentials to access the Services. If there is any compromise to Your account, You can change your password using the ‘Forgot Password’ functionality available on the login page used to access the Platform.
We may use/integrate another third party’s platform on Our Website or on Eduranka Learning App. We may also use third party platforms to provide services to ourselves. In such event, You will be bound by such third party’s terms and conditions, privacy policy, and any other applicable policies. You also agree and hereby authorize Eduranka to share Your details and personal information with such third parties to the extent necessary for Eduranka to deliver the Services to You.
You acknowledge and agree that the suggestions and recommendation provided by Us on the Platform, are only suggestions, and You may comply with it at Your choice and option. We offer You various services via the Platform, to help You prepare for Civil Services Examination conducted by UPSC and/or various Provincial Civil Services Exams conducted by Public Service Commissions of various states (for example Uttar Pradesh, Madhya Pradesh, Bihar, Rajasthan etc) and intend to expand our services for other educational services including school classes, college classes, other competitive exams such as NET, TET, CET, CLAT conducted by various agencies like NTA, CRA, SSC, RRB etc. with customised support and assistance.
You acknowledge, consent and agree that Eduranka may access, preserve and disclose Your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:
You understand that Eduranka Platform and the softwares embodied within Eduranka Platform and the Services you access may include security components that permit digital materials including the Study Materials to be protected, and that use of these Study Materials is subject to usage rules set by Eduranka. You shall not attempt to override, disable, circumvent or otherwise interfere with any such security components, encryptions and usage rules embedded into Website or the specific Services accessible through Your Service account.
The Platform and Services are intended to be used within the jurisdiction of India only. Those who access or use the Platform from other jurisdictions do so at their own volition and are responsible for compliance with the local laws. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to You, nevertheless, all other provisions of these Terms remain in full force and effect.
You agree to defend, indemnify and hold Us harmless, Our subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising from:
By using our website (www.eduranka.com) and/or registering yourself at Eduranka’s any platform, you authorize Eduranka (Eduranka Private Limited ) to contact you via email or phone call or sms or whatsApp and offer you our services, offer promotional offers running on website/Android/iOS App. And irrespective of the fact, if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Eduranka. The Company may contact you time- to - time through SMS, WhatsApp, email and call to give notifications on various important updates, notification. You authorize us to make voice call and transactional message, even though you have registered yourselves with the “Do Not Disturb / National Customer Preference Register” list. Therefore,you should not hold the Company liable for any liabilities including financial penalties, damages, expenses in case the where your mobile number is registered with Do Not Disturb (DND) or National Do Not Call (NDNC) or National Customer Preference Register (NCPR) Registry database. You undertake and represent not to lodge any claims against the Institute in this regard.
In case of any grievance arising from the use of Platform, please contact us at +91-8340679886/ eduranka@gmail.com
This Platform is owned by Eduranka Private Limited, operating under the name of Eduranka Academy. This Privacy Policy pertains to the services made available at https://www.eduranka.com (hereinafter "Eduranka academy Website"). The Eduranka Academy Website, on which the services are availed, will be hereinafter collectively referred to as Platform. For the purpose of this Privacy Policy, wherever the context so requires Your, You, Yourself or User shall mean any natural or legal person who browses the Platform or has agreed to become a Subscriber to the services available on the Platform, by providing login credentials while registering on our Platform as a Subscribed User using the Computer/Mobile/Tablet or/and other devices or systems. The term We, Us, Our shall mean Eduranka Private Limited or the Company.
We would like to safeguard the information you provide to us about yourself. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this Platform. Please be sure to read this entire Privacy Policy before using, or submitting information, to this Platform. Use of this Platform constitutes your consent to our Privacy Policy. By using this Platform, you agree with the terms of this Privacy Policy. Whenever you submit information via this Platform, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
"Personal Information" may mean any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical and virtual addresses like an email address or any other contact information, that we may require.
The personal information that we collect is to identify you and to ensure that we provide you with the correct feedback that you require for performance in various tests, thus, to help you get superior quality educational feedback. The information collected enables us to give you convenient access to our services, offerings and products, and may help us tailor your educational experience.
We collect the following information from/about you :
1. The Information you Share: You share your details like your name, email address, and other personal information like contact details to use certain features of our Platform. We may also ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, we collect your credit card data or payment account information. When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.
2. Cookies & other tracking technologies: Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about your Platform activity. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. It is on you to set most browsers to notify if you receive a cookie, or if you may choose to block cookies from your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform and some sections of the Platform would not work. Tracking technologies may record information such as internet domain and host names; internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that our site is accessed through. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain personal information for trends and statistics.
3. Log information: When you access our website, the server automatically records information that your browser sends us. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
4. User communications: When you send email or other communication to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
5. Links: We may present links in a format that enables us to keep track of whether these links have been followed or not? We use this information to improve our customized content. Clicking on links may take you to Websites/Platforms outside our domain. We are not responsible for the privacy practices of other Websites/Platforms. We encourage our users to be aware when they leave our site to read the privacy statements of each and every Website/Platform that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Platform.
6. Alerts: We may alert you by Emails / Phone Calls / SMSs / Whatsapp Messages if we update our Platform in a way that we believe you should know about. These alerts are usually prompted by new features on the Platform, or substantial improvements in the products and offers made by us.
7. Public Forums: When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, it will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
8. Data Security: If you use a feature requiring payment of a fee, we transmit your credit card data to our bank for processing. If we encounter a problem with payment, we may review the order information with you and our bank to resolve it. We do not otherwise disclose your credit card information. We do not share your email address or your personal information with third party marketers.
9. How do we use the data: We offer secure pages to collect sensitive information on our order form, such as credit card information. We also use administrative, physical and technical precautions to help protect the confidentiality, security and integrity of personal information stored on our system. We host the site at a commercial-grade data center that employs extensive security practices. While no computer system is completely secure, we believe the measures implemented by our Platform reduce the likelihood of security problems to a level appropriate to the type of data involved.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1) Internal record keeping.
2) We may use the information to improve our products and services.
3) We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4) From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, Whatsapp or mail.
5) We may use the information to customise the Platform according to your interests.
Currently, we are in the practice of retaining user data while an account is active and for at least three years afterwards. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
We are committed to ensuring that your information remains secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no data transmissions over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us via the internet, and you do so at your own risk. Once we have received your transmission, we will use our best efforts to ensure its security on our systems.
We do not contact children under age 16 about special offers or for marketing purposes without a parent's permission.
Our Platform may contain links to other Platforms of interest. However, once you have used these links to leave our Platform, you should note that we do not have any control over those other Platforms. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such Platforms and such Platforms are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Platform in question.
Third parties provide certain services that are available on our Platform. We may provide information, including Personal Information to third-party service providers to help us deliver programmes, products, information and services. Service providers are also an important means by which We maintain our Platform and mailing lists. We are in practice of taking reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf.
We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users subscribed to a particular product, or the number of users registered on our website. Such information does not identify you individually.
You may choose to restrict the collection or use of your personal information in the following ways:
1) Whenever you are asked to fill in a form on the Platform, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at unsubscribe@www.eduranka.com
All information displayed, transmitted or carried on Platform which means www.eduranka.com is protected by copyright and other intellectual property laws. You may not, under any circumstances, modify, publish, distribute, repost, perform, display or in any way commercially exploit any of the content on this web Platform.
If there are any questions regarding this privacy policy, you may contact us by Clicking the "Contact Us" tab on the landing page of Eduranka Learning App or on the menu tab of website (www.eduranka.com).
Any changes in this Policy will be updated & posted on this Platform. Please check back periodically, and especially before you provide any personally identifiable information.
By accessing our Platform, you agree to this Privacy Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Privacy Policy for this Platform. This Policy is subject to our Terms of Use, which take precedence over any conflicting Policy provision. We may change our Policy by posting a new version of it on our site.
If the student has paid for the course in full and is leaving the course in the middle of the prescribed period, student will be refunded from out of the fees deposited earlier for the remaining period, on pro-rata basis within 10 days. If the student is staying in the hostel of the coaching center, then the hostel fees and mess fee etc. will also be refunded.
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